1. Introduction
China Industrial Pump Network ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and other applicable data protection laws worldwide.
By using our website, you agree to the collection and use of information in accordance with this policy.
2.1 Information You Provide
- Contact information: Name, email address, company name, phone number, and WhatsApp number when you submit an inquiry or contact form.
- Inquiry details: Product specifications, application requirements, flow rate, head, fluid properties, and other technical information you provide to help us recommend suitable pumps.
- Account information: If you create an account, we collect your username, password, and profile details.
- Communications: Any correspondence you send us, including emails, chat messages, and feedback.
2.2 Information Automatically Collected
- Log data: IP address, browser type, operating system, referring/exit pages, and timestamps.
- Usage data: Pages visited, time spent on pages, click patterns, and navigation paths.
- Device information: Device type, screen resolution, language settings, and mobile carrier.
- Location data: Approximate geographic location derived from IP address (country/region level).
3. How We Use Your Information
We use the collected information for the following purposes:
- To respond to inquiries: Process your product inquiries, provide technical recommendations, and send quotations.
- To improve our services: Analyze usage patterns to enhance website functionality, user experience, and product offerings.
- To communicate with you: Send order confirmations, product updates, technical articles, and promotional materials (you can opt out at any time).
- To ensure security: Detect and prevent fraud, unauthorized access, and other security threats.
- To comply with legal obligations: Meet regulatory requirements and respond to lawful requests from authorities.
- For analytics: Understand how visitors use our website to optimize content and performance.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.
4.1 Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security. These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics).
- Preference cookies: Remember your language, currency, and other display preferences.
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance.
4.2 Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect certain features of our website.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- With partner manufacturers: When you submit an inquiry, we may share relevant details with verified pump manufacturers in our network to provide accurate quotations and technical support.
- With service providers: Third-party vendors who assist us in website hosting, analytics, email delivery, and customer relationship management. These providers are contractually obligated to protect your data.
- For legal reasons: When required by law, court order, or government request, or to protect our rights, property, or safety.
- Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure database storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Limited access to personal data on a need-to-know basis
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal information we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to legal obligations.
- Right to restrict processing: Request limitation of how we process your data.
- Right to data portability: Request transfer of your data to another organization.
- Right to object: Object to processing of your data for direct marketing purposes.
- Right to withdraw consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us using the information provided in Section 12. We will respond within 30 days.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Inquiry and correspondence records: retained for 3 years from last contact
- Customer account data: retained for the duration of the account relationship plus 2 years
- Analytics and log data: retained for 26 months
- Legal and compliance records: retained as required by applicable laws
After the retention period, we securely delete or anonymize your personal information.
9. International Data Transfers
As a global B2B platform, your information may be transferred to and processed in countries outside your country of residence, including China. These countries may have different data protection laws.
We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) and data processing agreements with recipients.
10. Children's Privacy
Our website is intended for business professionals and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to all inquiries within 3 business days.